Participant

Answered

Signers signature is not in the right place when the document is returned to me.

Forum|Forum|9 years ago
January 19, 2017
6 replies
17657 views

Hi there,

I'm having an issue when sending my document for electronic signature to another part to sign.

I go to "send for signatures" , and then "prepare the form" , I drag the appropriate boxes to the fields that I need them to fill in , then i send it to the email address of the person I need to sign it. - no problems here.

However, the signature of the other person always comes back and it is not in the signature box where I need it, sometimes the signature is 12 pages away from where I placed the signature box.

I'm using Adobe Acrobat DC

Can someone please tell me what I seem to be doing wrong ?

Correct answer AadeshSingh

Hi suzannef79052197

Please make sure you have added Signature fields for all the Signers on the document & assigned the signature fields correctly to the signers to capture the signature correctly

Adobe Sign login page : Sign In — e-signature and e-sign Software Solution — Adobe Sign

Multiple signer workflow - Send an agreement to multiple signers with Adobe Sign

Regards,
Aadesh

N

nicki_6880

Participant

I am having the same issue. The e-signature form was working correctly, but recently the same form when the signee completed, the signature field moved up in the middle of the form. It is very frustrating to redo the form and resend to the signee.

C

Cooper226449982y6k

Participant

Same issue, we have an agreement that has been running without any issues for 50+ signatures. All of a sudden one of the signature jumped to the top of the document, nowhere near the assigned siganture line. The form field is assigned as a signature, we did not let adobe make a decision on it's own about this, it is explicit.

P

pamela_2263

Participant

We are having the same issue intermittently, in which the e-signature field is placed correctly but when the signed document is returned, the signature has floated elsewhere on the page and often is backwards and upside down. This was not happening before the latest upgrade taking away the Classic view. All the other fields hold their place when the document is returned. This is a major problem in that the signature is placed over other text in the agreement and not where it needs to be to be legally valid.

M

melanie_4173

Inspiring

I am having a related issue. We realized once we started to send out forms that people prefer to use the E-signature option. This seems to create a duplicate signature over the signature field (date field also). We decided the best option was just to remove the signature fields but then you will get this message and it seems Adobe will just add in a signature field. I have not tested where the field will end up but wish end users could choose to either use the provided signature field or E-signature request without duplication.

D

D. Reller

Participant

I just got off the phone with Adobe, and I learned that when I put a signature box on the line, I need to make sure that it is designated as a "signature." If not, Adobe will automatically bring in a new page and make a signature box for you. This is true using the Request Signatures function. The software is text intuitive and sometimes will automatically provide a signature box if it recognizes the text surrounding it as such. Otherwise, the text box is just for whatever the signer wants to type into it. I was getting lazy and thought that it would do it no matter what. So, if you want a signature in the place you put the box, you have to designate it. I'm assuming you have to do the dates the same way.

Old dog learned a new trick today.

C

Cpt. Cmdr.

Participant

Adobe must realize that this is not the world of flash anymore. Make it work or your users will go elsewhere.
I can only hope thet their product team will see these comments and get their heads screwed on right about user needs.

Meenakshi Negi

Community Manager

Hi Cpt. Cmdr.,

Thank you for reaching out, and sorry about the delay in response.

Please let us know about the issue you are referring to here.

More information about the issue will help us replicate the behavior and conduct further investigation.

Thanks,

Meenakshi

barte84297983

Participant

Same problems as described above. Error saying "There are recipients who need to sign this document that do not have a signature field assigned to them." which makes no sense. Then the signature field gets placed on the wrong part of the document. And you want me to PAY for this crap?

K

Kathleen2273598961nv

Participant

The solution is to turn the document into a form and add signature fields. Adobe will then recognize the signature fields when importing the document into Adobe Sign. I had no issues once I did this.

R

rodneyp26512239

Participant

Mine is a form. I double checked each signers email address was selected and dropped the appropriate field in the appropiate spot. The signature blocks were color coded to each persons email address. The 1st person that opened the document said that it only prompts them to sign by the others persons signature block. After I sent it. I see no way that I can get back to the document in the state that I can double check what was done, alter or re-prepare it for signatures. Super frustrating.

H

hartmang

Participant

I'm having this same issue. Can you be more specific?

In prepare form, if I select signature or signature block, place it where I need the signature and assign appropriate signer and email address - when it comes back to me the signature block (both ways ends up including the email as well) moves all the way to the left. I am using Adobe Acrobat Pro DC. I would like to have it just be a signature for a check so it needs to stay in place. I have tried properties and locking it - but that doesn't seem to work either. Do you have any suggestions?

MichaelKazlow

Legend

I have seen signatures float to a second page that is not in the original document. For my purposes, it is a cosmetic issue, but I can see for some it can be a significant problem.

S

SimonATS

Community Manager

Signers are assigned fields including signature fields. if no signature field is available for a signer in given document, Adobe sign automaitcally adds a signature block at the bottom of the document, whereever it deems the most room, if there's no room it adds a new blank page to put this block on.

in acrobat assuming you working in 'Adobe Sign' form mode, you can set who needs to sign this field. The default option is 'signer', but you can also choose signer 1- 6.

if you only have a single signer, you can assign the signature field by selecting 'signer' or 'signer 1', if however you have a second signer after the first signers signs, you need to assign the field to signer 2.

When you select send for signature, the first signer in the recipient list corresponds to signer1, the second to signer2, the third recipients to signer3 and so on.

AadeshSingh

Correct answer

Community Manager

Hi suzannef79052197

Please make sure you have added Signature fields for all the Signers on the document & assigned the signature fields correctly to the signers to capture the signature correctly

Adobe Sign login page : Sign In — e-signature and e-sign Software Solution — Adobe Sign

Multiple signer workflow - Send an agreement to multiple signers with Adobe Sign

Regards,
Aadesh

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