" Signing not available for the current user", Error on community portal while clicking on sign.

Forum|Forum|3 years ago
March 27, 2023
1 reply
861 views

I have created a community user and assigned the permission set Adobe Acrobat Sign Community User, Sent the agreement that needs to be signed to the user and that is reflected on the Portal but when I logged in as the same user and clicked on the Sign button next to the agreement, getting an error as " Signing not available for the current user".

Self sign

Meenakshi_Negi

Legend

Hi Meghana Sai,

Thank you for reaching out.

Could you please share the user's email address in the private message?

You may initiate the private message via the envelope icon on the community page's top right.

It would be helpful if you could share your steps to add the community user.

Thanks,

Meenakshi

J

Jennifer5C86

Participant

Hi, I am having this same issue and the permission set for 'Sign Community User' is also set.

Will you please post possible solutions to this error so others can benefit?

Thanks.

Meenakshi_Negi

Legend

Hi Jennifer5C86,

Thank you for reaching out, and sorry about the delay in response.

We have checked that you are using the Adobe Sign Enterprise plan. This is something that experts can best answer. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/41zlWYJ.

Thanks,

Meenakshi

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