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viviane-C
viviane-C
Known Participant
November 15, 2019
Question

Since the update, acrobat no longer allows me to send a signature to my clients.

  • November 15, 2019
  • 1 reply
  • 348 views

Since the update, acrobat no longer allows me to send a signature to my clients.
I have a message:
Can not send, an error occurred, try again
thank you for your comeback

This topic has been closed for replies.

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
November 15, 2019

Hi Viviane-C,

 

Thank you for reaching out.

 

As you have mentioned above, "acrobat no longer allows me to send a signature to my clients." Are you not able to sign the document or you are not able to send the document for signatures? Please confirm.

Also, please share the exact workflow you do that results in the error message.

 

We will be waiting for your response.

 

Regards,

Meenakshi

viviane-C
viviane-CAuthor
Known Participant
November 16, 2019

Hello,

Yes, here is the message I get after entering the email and the message. I did it on 3 different pdf for different emails. This is not the first time I use Adobe Sign, and I can say that now it does not work anymore. Here is the screenshot:

https://www.dropbox.com/s/ipeetaco69sesvp/screenshot%202019-11-15%20%C3%A0%2019.33.58.jpg?dl=0

Thank you in advance

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