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bdieterich
Participant
May 6, 2021
Question

Single Sign account requires two signatures

  • May 6, 2021
  • 1 reply
  • 655 views

I have the need for a user to be able to sign the same document twice. 

Signer1

Signer2

Signer3

Signer4

Signer2

But when I set this up(me being Signer2), everything goes great until the final signature.  I get the error below.  Any thoughts??

 

This topic has been closed for replies.

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
May 7, 2021

Hi Bdieterich,

 

Thank you for reaching out.

 

We have checked the screenshot of the error message that you have attached with the post. The error occurs when you are signed in with another Adobe Sign account on the same browser where you are opening the document to sign.

Could you please confirm if the email address that appears in the error message is the same that you have added for Signer 2? If not, would you mind sharing both the email address in the private message?

 

Thanks,

Meenakshi

 

 

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bdieterichAuthor
Participant
May 7, 2021

Thank you for contacting me.  I've replied via PM with a screenshot of my intended routing.

Meenakshi_Negi
Meenakshi_Negi
Legend
May 20, 2021

Sorry for the delay in response.

 

I have checked your both private messages and responded there. 

Please check and try the steps suggested.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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