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Patricia5C90
Participant
October 6, 2020
Question

single sign on issues

  • October 6, 2020
  • 1 reply
  • 274 views

we are having issues with a signee not being able to get into Adobe Sign to sign documents.  This is the single sign in document.  She gets an error message.  

 

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1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
October 6, 2020

Hi Patricia,

 

Thank you for reaching out.

 

As you have mentioned above, the signee is not able to get into Adobe Sign to sign the document.

Could you please ask the user to try to use the alternate browser and check if she can access the document for signature?

Let us know how it goes.

 

If the issue still occurs, please let us know if she is trying to access the document from the Adobe Sign account or she is using the link received in the email.

 

 

Thanks,

Meenakshi.

 

 

 

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