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B
Bj5EB7
Participant
October 28, 2020
Question

"Snap" feature on signatures/text fill options have stopped working

  • October 28, 2020
  • 1 reply
  • 350 views

In the past, when I dragged a field over to a document for a signature, date, or text field, the box "snapped" to the size of the line on my document. This feature has stopped working. I think I may have tweaked a setting that caused that but am not sure. So my question is a "one or the other:" question...

1. Is there a "Return to Default Settings" feature that I can't find that would "undo" my mistake, if indeed I made one in the settings page?

2. Can someone tell me what I need to do to get this feature back online? 

 

Thank you in advance!

Bj

This topic has been closed for replies.

1 reply

R
RocioMed
Participant
February 1, 2022

Hi! I'm having the exact same problem, but it's not with all documents. We use workflows, and when I attach a specific document (that isn't required) to the main document, nothing will snap to the lines they usually snap to. Any help would be appreciated. 

Meenakshi_Negi
Meenakshi_Negi
Legend
February 2, 2022

Hi Rocio,

 

Thank you for reaching out, and sorry for the trouble.

 

Could you please share more details about the issue?

A small video of the issue occurring at your end will be helpful for a better understanding.

Please share the complete workflow with us to replicate this behavior for further investigation.

 

Thanks,

Meenakshi

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