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Harmonious_elegance5D2C
Participant
September 13, 2019
Question

specific Recipient not receiving email

  • September 13, 2019
  • 1 reply
  • 307 views

hello One of our customer with which we use a lot Adobe sign suddenly doesn't receive the request anymore. it's neither in SPAM, there is no rule , the email is just not in his mailbox. In Sign, it is marked as waiting for signature, Can someone help ?

    This topic has been closed for replies.

    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    October 5, 2019

    Hi Victordafonseca,

     

    Sorry for the delay in response.

     

    As the signer is not receiving the email, please make sure that you are using the coorect email address to send the document.

    Please check with the signer if he can find the document in the Adobe Sign account under the Manage > Waiting for sign.

     

    Let us know if the issue persists.

     

    Regards,

    Meenakshi

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