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A
AJCacciola
Participant
July 29, 2025
Question

Staff unable to drag & drop files when using "Request e-signatures"

  • July 29, 2025
  • 1 reply
  • 1129 views

For years staff have been able to open a document, choose "Request e-signatures", set up recipients, then drag and drop multiple files into Acrobat to attach and send for signatures.  Not sure what happened recently, but you can no longer drag & drop files.  It states "copy" when you drag a file to the "drag and drop" area and then opens the file in an extra tab instead of attaching it to the e-sign page.  Is there a way to fix this and allow staff to drag and drop instead of needing to click on "Add more files" which only allows you to add files 1 at a time?

 

    1 reply

    A
    AJCacciolaAuthor
    Participant
    July 29, 2025

    Couple of notes:
    Tried disabling "New Acrobat" - didn't work.
    Tried disabling "Protected Mode" - didn't work.
    Running version 25.001.20566.0 of Adobe Acrobat on Windows 11 Pro.

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    July 30, 2025

    Hi AJCacciola,

     

    Thank you for reaching out, and sorry about the trouble caused.

     

    This was resolved in the previous version. Please ensure that you are using the latest version of the application. 

    You may try sending the document via the Acrobat web to see if you experience the same behavior. Go to the Acrobat web and sign in using your Adobe credentials. Then go to the E-Sign tab and select Request e-signatures. 

     

    If the issue still occurs, please share the following information:

    - Screen recording of the workflow.

    - Acrobat version number currently in use.

    - OS version on the machine

    - Check if it happens to everyone on your staff.

     

    Feel free to let us know if you need any help.

     

     

    Thanks,

    Meenakshi

     

    N
    Nifty Bookkeeping
    Participant
    August 7, 2025

    If this was fixed in the latest version, then what's the explanation for the exact same thing happening to me while I'm using what I believe to be the current version?

    Acrobat version: 2025.001.20577

    OS: Windows 11 24H2 10.0.26100 Build 26100

    I'm not attempting this on the web (but I did have to click "browse" to upload my screenshots to this reply because the Drag & Drop is busted here too). I'm using the desktop program with the "old" Acrobat UI/UX (the good one that isn't rife with garbage AI nonsense), and the "old" esign interface because the "new" one is explicitly not feature-complete and I need the features that are missing.

     

    I just want to say, it baffles me how Adobe can so consistently worsen the experience and negatively affect the workflow of using its software while continuing to charge what it does for the "privilege".

    All Adobe has to do is leave the UI/UX alone, fix any security exploits that get discovered and make minor optimizations under the hood, and 99% of its userbase would happily just pay for its continued use. Instead, we get all these garbage aesthetic changes that impact workflow, AI slop injected into every facet of the program (which I won't tolerate for long), and fewer options to customise the experience.

     

    I don't want to be here, on these forums, complaining into the void at an employee who's completely powerless to substantively help me. I just want the program I've spent thousands on to do the things I've always been able to do with it, so I can complete the work I have to do efficiently, and get on with my life.

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