Stop use of Fill & Sign signature and require Digital Signature.

Question

I have spent hours trying to troubleshoot this issue and I cannot believe that I am the only one having this issue. I have a form that my office used for years by printing and having staff sign. I added one of each Text, Date, and Digital Signature fields so that we could start having staff sign the form electronically since we are all teleworking. No matter what we do some staff inevitably use the Fill & Sign option instead of the digital signature field. Is there no setting to prevent this?

Meenakshi_Negi · Answer

Hi Tim,

Thank you for reaching out, and sorry for the delay in response.

If you add the digital signature field on the document, users will not sign the document via the Fill & Sign tool.

Could you please confirm how you added the digital signature field on the document? And how are you sending it for signature?

If possible, please share the document with us to check it at our end.

Let us know if the issue is already resolved.

Thanks,

Meenakshi

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