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lelkin
Participant
Nov 14, 2016 9:38 PM UTC
Answered

Stuck in Trial Mode??

I upgraded to a paid version of Adobe Sign, however, my account still shows an Enterprise Trial.  I tried signing out and back in several times and cleared the cache.

Any suggestions?

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AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
Nov 21, 2016 8:12 PM UTC

Hi lelkin ,

Please be informed Signer doesn't require to have an Adobe Sign account to Sign the document.

If the Signer has Signed up, there is no issue with it.

Sign simply needs to follow the below steps to Sign the document:

- Sign an agreement |Adobe Sign

Regards,

Aadesh

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8 replies

AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
Nov 21, 2016 8:12 PM UTC

Hi lelkin ,

Please be informed Signer doesn't require to have an Adobe Sign account to Sign the document.

If the Signer has Signed up, there is no issue with it.

Sign simply needs to follow the below steps to Sign the document:

- Sign an agreement |Adobe Sign

Regards,

Aadesh

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lelkinAuthor
Participant
Nov 22, 2016 2:02 AM UTC

The problem is that the signer is receiving error messages and is not able to sign the document either as a link on the email or as a user signed into Adobe.  There is a problem with the account.  How can I have this corrected?  We are now at a standstill.

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AadeshSingh
AadeshSingh
Participating Frequently
Nov 22, 2016 3:09 PM UTC

Hi lelkin​, 

Please ask the Signer to try an alternate web browser, prefer Google Chrome incognito Window.

If the issue persist, please share the screenshot of the error page.

Regards,
Aadesh

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lelkinAuthor
Participant
Nov 18, 2016 4:43 PM UTC

While we were in enterprise trial mode, one of our signers set up an account.  We would like to remove the access so that the signer can just sign documents through email without signing in.  How can we do this?

Thanks

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AadeshSingh
AadeshSingh
Participating Frequently
Nov 15, 2016 1:40 PM UTC

Hi lelkin​,

Please be informed your Adobe Sign Individual account has been successfully configured.

Feel free to reach us back if you have any query or concern.

Regards,

Aadesh

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