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Westcom
Westcom
Participant
June 17, 2016
Question

Stuck on submitting page

  • June 17, 2016
  • 2 replies
  • 367 views

I'm using Adobe sign, it has been working great. Now when I get a file ready add some tabs for signing then press send it just sits there saying submitting and never does. If I log out and sign in again open the file I want to send redo the signatory tabs it may then send. Any ideas for what's going on and how to fix it?. I have lots to do and this is getting very wearing.

Many thanks

    This topic has been closed for replies.

    2 replies

    Westcom
    WestcomAuthor
    Participant
    June 21, 2016

    Hi thanks

    I did eventually find another discussion with the problem and the advice there was to clear the cache and cookies, I did this and so far the problem has not reappeared. So lets hope it stays that way.

    Hazel

    sameer_puri
    Adobe Employee
    sameer_puri
    Adobe Employee
    June 21, 2016

    Hi Hazel,

    Personally, I haven't seen an issue like that yet. But normally in such cases, i would just switch to another browser (if you are not comfortable clearing cache/cookies on your current browser) and then check for the behavior.

    Let us know if you were able to resolve the issue and how did you do that.

    Thanks

    Sameer Puri

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