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A
andrea_1980
Participant
June 23, 2025
Answered

Supprimer la vérififation d'identité des signataires

  • June 23, 2025
  • 1 reply
  • 248 views

Bonjour,

Quand j'envoie un document à signer via Sign, cela demande systématiquement au destinaire de "sign in" via adobe alors que lorsque mes collegues en envoient, cela envoie simplement un lien sur lequel cliquer pour accéder au document à signer sans aucune demande d'identification sur adobe.

Comment puis je modifier ces paramètres en sachant que dans mon compte je n'ai pas accès aux paramètres de sécurité ;(

Merci 

 

 

Correct answer Meenakshi Negi

Hi andrea_1980 ,

 

Thank you for the screenshots.

Yes, you are right. It seems that other options are turned off for your account or group, and the only option enabled is Acrobat Sign. That is why you see only one option. This is something that can be changed by an account or Group admin only. As you were added as a user for the Acrobat Sign, please check who added you to the account. That person would be the administrator.

As you are not aware of the account's admin, you may contact the Acrobat Sign enterprise support team, and they can suggest what can be done in this case. Please use the steps suggested in the following help document: https://adobe.ly/4kVmRKl. 

 

I hope this information helps you.

 

Thanks,

Meenakshi

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
June 23, 2025

Hi andrea_1980,

 

Thank you for reaching out.

 

We checked that you are using the Acrobat Sign Enterprise plan. You can change the default authentication method under the Send settings if you have Acrobat Sign account administrator rights. In the Acrobat Sign account, go to Admin > Account Settings > Send settings.

 

 

If you do not have administrator access, please check with the account administrator or the IT team in your organization.

For more information on settings, refer to the following help document: https://adobe.ly/4lcJRUM. 

 

Feel free to let us know if you have any questions.

 

Thanks,

Meenakshi

A
andrea_1980Author
Participant
June 23, 2025

Hello Meenakshi

Thanks for your help

Unfortunately, I don't have the Admin access and neither does my IT team ;( I really don't know what to do to solve this problem ;(

I supposed that my problem come from the "Authentification à deux facteurs" (screenshot number 2) because my coworkers don't have this choice "Adobe Sign" they can choose another type and by default it is not written " "Authentification à deux facteurs" . How can I change that without Admin access ? 🙂 Thanks

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
June 24, 2025

Hi andrea_1980 ,

 

Thank you for the screenshots.

Yes, you are right. It seems that other options are turned off for your account or group, and the only option enabled is Acrobat Sign. That is why you see only one option. This is something that can be changed by an account or Group admin only. As you were added as a user for the Acrobat Sign, please check who added you to the account. That person would be the administrator.

As you are not aware of the account's admin, you may contact the Acrobat Sign enterprise support team, and they can suggest what can be done in this case. Please use the steps suggested in the following help document: https://adobe.ly/4kVmRKl. 

 

I hope this information helps you.

 

Thanks,

Meenakshi

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