Hello @Anne,
I hope you are doing well, and thanks for reaching out and sharing all the details. We're sorry for the trouble you had.
Could you please share more details about the issue? Do you (or your team) have any admin permissions in Adobe Sign, or is access strictly limited to the original sender? Which Adobe Sign setup is this: A) Individual account, B) Team/Business account, or C) Enterprise account with admin access? We checked and verified your current Adobe ID (email), which you have used to log in to the community platform, but could not find any Adobe Sign subscription associated with it.
If you are not the original sender, you generally cannot cancel the agreement from your own Adobe Acrobat Sign account. For canceling agreements states that only the sender of an agreement can cancel it, and cancellation is a terminal action that cannot be reversed. The sender cancels it from the Manage page by selecting the agreement, choosing Cancel in the right rail, entering a reason, reviewing the notification behavior, and selecting Cancel Agreement. Check this article for more details: https://adobe.ly/4eQivDR
I hope this helps. Please feel free to reach out if you need any assistance.
Regards,
Anand Sri.
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