Take over account

Question

Hi there, hoping someone can help me, i have taken over someones job within the organisation and need to replace my name as the sender of the documents - the email address needs to remain the same but the profile details need to be changed to mine. How do i do this?

Thanks in advance,

ScottCarter · Accepted Answer

Hi Meenakshi,

Thank you for your email, yes i am going into the profile and then edit but the option is not there for me to edit.

Here is a screen shot - as you can see the first and last name is not editable.

Thanks

Hi Sam!

What you are describing sounds like your user was provisioned through the Adobe store.

Please check out this article to change your name value in the Adobe database, which will update the Adobe Sign database:

Change name for an Adobe Sign Profile when using an Adobe ID to log in

Sorry about the misdirection, the problem wasn't clear until Isaw the screenshot (Thanks for that!)

ScottCarter · Answer

Greetings!The very first section of the user guide should be able to help you personalize the account to you.Just mouse over the name in the upper-right corner and select My Profile from the menu options.Click the Edit button to open the profile for editing. Edit what needs editing, and save!

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded