Participant

Answered

Template editing not loading

Forum|Forum|26 days ago
September 3, 2026
7 replies
61 views

Hi, when editing a template that I have created. Just plain pdf documents with editable fields.

Takes a moment to load, can see the spinning circles and then it loads for me to modify.

However if I’m done and click close on the top right, and then remembered I forgot something.

When I go and edit the template straightaway, it looks like it loads but then only a blank white page appears.

Have tried clearing browser cache and cookies. Have tried different browsers.

Same issue. It looks like I’ll be able to edit it again if I don’t try again for a while.

Is there any soluton to this as I don’t want to wait around in hopes I can edit it again.

Correct answer Gemma Lacosegliaz

Hi @Meenakshi Negi, I can confirm they are our own templates that we created.

I can also say that in the past few days, the issue appears to have been rectified. Existing templates are now opening when attempting to edit, so something must have been fixed.

Thanks

G

Gemma LacosegliazCorrect answer

Participant

Hi @Meenakshi Negi, I can confirm they are our own templates that we created.

I can also say that in the past few days, the issue appears to have been rectified. Existing templates are now opening when attempting to edit, so something must have been fixed.

Thanks

Meenakshi Negi

Community Manager

Hi Gemma Lacosegliaz,

Thank you for sharing the information. I’m glad to hear that you can now open the templates without any issues. It seems there may have been a backend problem that was resolved after the update. Please continue to monitor the situation, and let us know if you need any further assistance.

Thanks,

Meenakshi

G

Gemma Lacosegliaz

Participant

I can confirm the same issue is happening with my account. I then tried on a separate account and the same issue again. It just does not open the template document when you attempt to edit. The wheel keeps spinning and the page is blank. We both pay for Adobe Pro.

BaniVerma

Community Manager

Hi @Gemma Lacosegliaz,

Thank you for jumping in here, and sorry you're running into this too. Not being able to reopen a template right after editing it, and seeing the same thing happen on two separate accounts, both on active Acrobat Pro subscriptions, is frustrating when you're just trying to make a quick change.

To help us look into this on your end as well, it would help to know:

Which browser and operating system are you using when the blank page appears
Whether this happens with every template you try to reopen, or only certain ones
Whether you're using Acrobat on the web or the desktop app, when this happens
Whether you're able to share a short screen recording showing what happens from the moment you click to edit the template again

Once we have those details, we'll be able to dig into this further for you. Please let us know.

Thanks,
^BS

G

Gemma Lacosegliaz

Participant

Hi Bani,

Just to clarify, the issue is when attempting to edit a template, the document does not open. It states “Checking availability of request e-signature services” then “loading”, however the document just does not load. The only solution we have found is hitting Ctrl + R several times and then maybe the document will load. Hitting the refresh button itself does not work. We are using Acrobat on the web and have tried on both Edge & Chrome browsers. It happens on any and every template we try to edit.

Thanks

Meenakshi Negi

Community Manager

Hi Specture,

Thank you for reaching out, and sorry for the trouble caused.

This behavior seems unusual. Since you have already tried basic troubleshooting, could you please provide a short video demonstrating the issue? Additionally, please confirm whether this occurs with all the templates you attempt to edit.

We checked your account associated with your community profile and found that you are using a free account. Could you confirm if this is the account you are currently using?

Let us know if you need any assistance.

Thanks,

Meenakshi

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