Skip to main content
Participant
January 18, 2021
Question

Templates

  • January 18, 2021
  • 2 replies
  • 329 views

I've sent out requests to sign a document yesterday but made an error with the template.  I updated the template today.  If the recipient has not done anything, will the newly updated template be the one they see?  Or do I need to resend it?

    This topic has been closed for replies.

    2 replies

    MagentaSA
    Inspiring
    January 19, 2021

    f the account preferences allow you to modify your agreement  (accounts tab) and if no one has interacted with the document (signed or completed any fields) then you can go to the manage tab select the agreement from the list, and then choose modify from the right hand side options, this will allow you to then remove the old template and upload the correct one.  All those that need to sign the document will then be notified that the agreement has been modified and then they will sign the new one. This is not automatically done as the incorrect one was chosen when the agreement was sent.

     

    Here is the link for more details https://helpx.adobe.com/africa/sign/using/modify-document-sent-for-signature.html - please note that this is only available in Enterprise version

    Sharing our knowledge today for your use tomorrow.
    LinSims
    Community Expert
    Community Expert
    January 18, 2021

    Let me move this to the Adobe Sign forum for you, which is the appropriate forum for your question.

    The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.