The tool "requestion signatures" not available on Adobe Acorbat Pro desktop

Forum|Forum|1 year ago
October 17, 2024
2 replies
953 views

Hello,

For some reason I cannot request Signtures from my desktop application, it only works when i use the online version. Any ideas why ? What should I do ?

Thank you.

Adobe Sign forms

This topic has been closed for replies.

Meenakshi_Negi

Legend

Hi spirited_fierceness4117,

Thank you for reaching out.

Please let us know if you are using the application on a personal or work machine. Share a screenshot of the options available under the E-Sign tab in the Menu.

If it is a personal machine, try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Let us know if the option is still not visible.

Thanks,

Meenakshi

S

spirited_fierceness4117Author

Participant

It's a working machine.

I'll attach a screenshot with the E-sign tab in the menu below.

Meenakshi_Negi

Legend

Hi spirited_fierceness4117 ,

Thank you for the information.

If it is a working machine, I suggest checking with the IT team at your work organization. The feature may have been disabled while installing the application on the machine.

Let us know if that is not the case.

Thanks,

Meenakshi