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Deep East Texas_CCS
Participant
November 22, 2022
Question

This should NOT be this difficult!

  • November 22, 2022
  • 1 reply
  • 603 views

Hi, when my clients electronically sign their documents, AdobeSign sends them an email to confirm their signature BEFORE I get the final document. How do I turn this feature OFF?

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1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
November 28, 2022

Hi defaultatfb3amsdj86,

 

Thank you for reaching out.

 

As mentioned above, the signers get the confirmation email for the signature.

Are you referring to the email with a signed document attached?

If yes, that can be disabled from the Shared Notifications. Please refer to the steps suggested in the following help document: https://helpx.adobe.com/sign/kb/how-to-adjust-email-notifications-in-adobe-sign.html.

 

If you are referring to some other email, would you mind sharing the screenshot of the email recipient receives?

 

Thanks,

Meenakshi

D
Deep East Texas_CCSAuthor
Participant
November 28, 2022

Hi, this is the message my clients get when they esign documents.  I turned this off prior to the new platform but I can't find how to turn it off here.  Here is the message: 

Thanks again. 

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