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shaunm31298997
shaunm31298997
Participant
February 19, 2019
Answered

Transaction limit reached after 3 documents

  • February 19, 2019
  • 2 replies
  • 1251 views

I receive the attached error which seems to contradict itself- insufficient transactions, which still having 2 of 5 free transactions available in my 30 day period. I have a 'free' Adobe Sign account accessed from Dropbox, I have send 3 previous 1 page documents with 1 other parties signature, but now I cannot send my 4th document.

Dropbox know of no issues and this is the only support line open to me with Adobe... Any ideas on how to resolve this?

Thanks

    This topic has been closed for replies.
    Correct answer Meenakshi_Negi

    Hi Shaunm,

    As per our discussion in private message, you have confirmed that the issue is resolved after the recent update.

    Please let us know if you need any help or experience any issue.

    Regards,

    Meenakshi

    2 replies

    Meenakshi_Negi
    Meenakshi_NegiCorrect answer
    Legend
    March 6, 2019

    Hi Shaunm,

    As per our discussion in private message, you have confirmed that the issue is resolved after the recent update.

    Please let us know if you need any help or experience any issue.

    Regards,

    Meenakshi

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    March 4, 2019

    Hi  Shaunm,

    Sorry for the delay in response.

    Could you please check the number of transaction it shows under the Manage tab?

    It would be helpful if you can share the screenshot for the same.

    Regards,

    Meenakshi

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