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afreen_maliha_0964
afreen_maliha_0964
Participant
March 18, 2026
Answered

Transfer agreements

  • March 18, 2026
  • 1 reply
  • 39 views

How can i transfer agreements from one AdobeSign account to another? A colleague is leaving to another team, so I would like transfer all their agreement into my account. Alternatively, they are moving to another team within the organisation so their email address will remain the same. Can you confirm their AdobeSign account will not be deactivated for any reason, e.g. long duration of no activity? And if I have access to their account already, how I can use that access to share their account with their replacement once they join?

    Correct answer Meenakshi_Negi

    Hi afreen_maliha_0964,

     

    Thank you for reaching out.

     

    If you are part of the same account, you can change the ownership of the templates. We checked your account associated with your community profile, and it shows that you are part of the Acrobat Sign Enterprise service plan provided by your organisation. To change ownership, you will need to contact the account-level administrator, as only they can make those changes. Please refer to the following help document for more information: https://helpx.adobe.com/sign/using/adobesign-transfer-template-ownership.html. 

     

    If the account administrator does not make any changes to the user account, it will remain unchanged and active until modifications are made.

     

    If you wish to use the same account for a new user, you can update the account's email address. Make sure that the email address you are using is not already registered with Acrobat Sign. For assistance with this process, please refer to these steps: https://helpx.adobe.com/sign/using/user-profile/change-email.html. 

     

    I hope this information helps. Please let us know if you have any questions.

     

    Thanks,

    Meenakshi

     

    1 reply

    Meenakshi_Negi
    Meenakshi_NegiCorrect answer
    Legend
    March 19, 2026

    Hi afreen_maliha_0964,

     

    Thank you for reaching out.

     

    If you are part of the same account, you can change the ownership of the templates. We checked your account associated with your community profile, and it shows that you are part of the Acrobat Sign Enterprise service plan provided by your organisation. To change ownership, you will need to contact the account-level administrator, as only they can make those changes. Please refer to the following help document for more information: https://helpx.adobe.com/sign/using/adobesign-transfer-template-ownership.html. 

     

    If the account administrator does not make any changes to the user account, it will remain unchanged and active until modifications are made.

     

    If you wish to use the same account for a new user, you can update the account's email address. Make sure that the email address you are using is not already registered with Acrobat Sign. For assistance with this process, please refer to these steps: https://helpx.adobe.com/sign/using/user-profile/change-email.html. 

     

    I hope this information helps. Please let us know if you have any questions.

     

    Thanks,

    Meenakshi

     

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