Trouble signing a document that was sent to me

Question

For whatever reason, I have attempted signing a document multiple times over the past week and I keep getting reminders to sign it. I have tried downloading the PDF after signing to print the document, but then it doesn't show my signature. My husband was sent the same document and has already signed it and it shows his signature but not mine. The document always shows that all required fields have been completed after I hit the " FINISH" button. So I don't know what the problem could be.

Meenakshi_Negi · Answer

Hi Desiree_1963,

Thank you for reaching out, and sorry about the trouble.

Please let us know if you press the "Click to sign" button at the bottom once the document is signed. If yes, do you get the confirmation message after completing the document?

It would be helpful if you could share a screen recording of the steps you take and what happens. It will help us understand the issue. You can share the link to the video in a private message. You may send a private message using the envelope icon at the top right corner of this community page.

Thanks,

Meenakshi

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