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Participant
January 27, 2023
Question

trying to sign on online pdf, but the web keeps saying I need adobe version 8 or higher. I have pro.

  • January 27, 2023
  • 2 replies
  • 595 views

I am trying to sign a document that is web based for my job, when i hit the button to sign it, it opens a page saying I need adobe 8 or higher before I can view the document. I have acrobat pro for Mac. any advise?

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    2 replies

    Meenakshi_Negi
    Legend
    January 30, 2023

    Hi Kevin28142320q3oz,

     

    Thank you for reaching out.

     

    As you get the error message mentioned above, try downloading the PDF form and opening it in Acrobat Pro.

    You will find the download icon at the top right corner of the same page where the error message appears.

    If you still experience any issues, let us know how you open the PDF.  

     

    Thanks,

    Meenakshi

    kglad
    Community Expert
    Community Expert
    January 27, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>