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AshleyLazette
AshleyLazette
Participant
November 28, 2018
Answered

Two Signatures with one e-mail address

  • November 28, 2018
  • 1 reply
  • 3530 views

Hi,

I need to send a contract to a couple with one e-mail address that requires both signatures. I've read the adobe step-by-step guide but keep hitting the same snag:

When I try to assign an email to each signature box, it shows the two emails but neither of them have the (1) next to the email address. So when I try to label the second signature field, it changes the first one as well. This creates the issue of my clients trying to sign the contract, but both fields have to have the same signature in order to be signed.

Another note: in the step by step guide, after you upload files, it says to click "preview and add signature fields", but I don't have that option. Not sure if they are related or not.

How can I fix this issue?

This topic has been closed for replies.
Correct answer AnandSri

Hello OhGravity,

We're sorry for the trouble you had, are you trying to send the agreement using the web browser interface or Acrobat desktop application.

If you are using any browser and not getting the "preview and add signature fields", please use a different browser and check. Or clear the cookies and cache of the browser.

The information shared for the Signature field for the second recepient (1) on the helpx is an old interface. Thank you for reporting this as we will be updating the helpx with the current available options that is which you are getting at your end.

The current available option is the correct workflow to Send to two signers who share one email address. Please add the signature fields and from the right rail onto the document, In the Recipants pop-up menu, choose the second iteration of the email address.

It will be denoted by a color coding and email will be listed.

When you've placed all of the fields needed, click Send.

If you need further assistance, you may contact the technical support team through Adobe Sign Support Page

or

• Login to your Adobe Sign account directly via https://secure.echosign.com/public/login

• Once logged in, check the upper right corner of the page and click the question mark icon.

• It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.

Feel free to update this discussion for any further assistance.

Thanks,

Anand Sri.

1 reply

AnandSri
AnandSriCorrect answer
Legend
November 29, 2018

Hello OhGravity,

We're sorry for the trouble you had, are you trying to send the agreement using the web browser interface or Acrobat desktop application.

If you are using any browser and not getting the "preview and add signature fields", please use a different browser and check. Or clear the cookies and cache of the browser.

The information shared for the Signature field for the second recepient (1) on the helpx is an old interface. Thank you for reporting this as we will be updating the helpx with the current available options that is which you are getting at your end.

The current available option is the correct workflow to Send to two signers who share one email address. Please add the signature fields and from the right rail onto the document, In the Recipants pop-up menu, choose the second iteration of the email address.

It will be denoted by a color coding and email will be listed.

When you've placed all of the fields needed, click Send.

If you need further assistance, you may contact the technical support team through Adobe Sign Support Page

or

• Login to your Adobe Sign account directly via https://secure.echosign.com/public/login

• Once logged in, check the upper right corner of the page and click the question mark icon.

• It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.

Feel free to update this discussion for any further assistance.

Thanks,

Anand Sri.

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