Skip to main content
Anonymous
Sep 29, 2016 5:23 PM UTC
Answered

Unable to add users

We recently signed up for the Enterprise trial and we are trying to get some users added. When we try to add the two users, its says "You cannot add that email address to your account." We have not added anyone else to the account yet so I know we don't have all 10 seats filled. Has anyone encountered this issue and found a way to fix it?

This topic is closed to new replies. Start a new post to keep the conversation going.
AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
Sep 29, 2016 7:09 PM UTC

Hi justini33672794​,

You will have to get the domain white-listed for the users email address so that you are able to add the user.

Please send a request from the Admin's email account along with the users email address whom you are trying to add on the email address that I have private messaged you. So that you support team can white-list the domain of the email address that you are trying to add.

Regards,

Aadesh

View reply

3 replies

AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
Sep 29, 2016 7:09 PM UTC

Hi justini33672794​,

You will have to get the domain white-listed for the users email address so that you are able to add the user.

Please send a request from the Admin's email account along with the users email address whom you are trying to add on the email address that I have private messaged you. So that you support team can white-list the domain of the email address that you are trying to add.

Regards,

Aadesh

Translate
Anonymous
Oct 12, 2016 4:13 PM UTC

I have this same problem. Is there anything I can do?

Translate
AadeshSingh
AadeshSingh
Participating Frequently
Oct 12, 2016 5:19 PM UTC

Hi allisonb19824898,

Please check my private message.

Regards,
Aadesh

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices