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A
aa_metatron
Participant
April 23, 2019
Question

Unable to change sender name

  • April 23, 2019
  • 2 replies
  • 885 views

Can you please email me from support staff who can edit my First & Last name on account so that when people receive emails from me it is the company name? [Personal details removed by the moderator]

    2 replies

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    July 5, 2019

    Hello,

    Sorry for the delay in response.

    I see that your Adobe Sign account is registered under your Adobe ID account.

    As you need to change the name on the Adobe Sign account, you will need to first make changes to the name on the Adobe account.

    Please take help of the steps mentioned in this help document Change name for an Adobe Sign Profile when using an Adobe ID to log in

    Let us know if you need any help.

    Regards,

    Meenakshi

    M
    Mariya38526201ulkk
    Participant
    July 10, 2024

    Hello, I got the same problem, need to change the name for Adobe e-sign and I tried the above steps, I changed the name for the profile and for the account but it's still pulling the old name!

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    February 28, 2025

    Hi Mariya38526201ulkk,

     

    Thank you for reaching out, and sorry about the delay in response.

     

    We have checked your account. The name on both the profile and account appears the same. If you still need to change the name, refer to the steps suggested in the following help document: https://adobe.ly/4h5k6n3. 

     

    If you experience any issues, let us know.

     

    Thanks,

    Meenakshi

    lisab75542181
    lisab75542181
    Participant
    July 1, 2019

    Did you ever get a reply to your question? If not, were you able to contact them a different way to get the issue resolved?

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