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nashaashi
nashaashi
Known Participant
September 26, 2023
Question

Unable to digitally Sign PDF file latest version 2023

  • September 26, 2023
  • 1 reply
  • 687 views

Hello everyone,

 

I have the latest version of Adobe Acobat Pro, but surprisnigly I am unable to digitally sign the pdf file.

I tried hard to solve it, but nothing works.

Any suggestion please?

 

Thank you,

Nada

    This topic has been closed for replies.

    1 reply

    MikelKlink
    MikelKlink
    Participating Frequently
    September 27, 2023

    What did you try? How did that fail? 

    nashaashi
    nashaashiAuthor
    Known Participant
    September 27, 2023

    Hi @MikelKlink, thank you for your help,

     

    Below are the things I tried.

    1. I disabled the new Acrobat version to check if the reason was from the update, but it seems not because my saved signature in the previous version, my was gray (inactive), so 

    2. I switched back to the new version and click on > menu > Preferences > Signatures > Creation & Appearance Preferances > then in the Appearance block > I selected New > Imported graphics and added my signature as a photo > relaunched the PDF, but still unable either to see the Signatures, nor to add a signature.

    3. I tied Acrobat PDF online > Imported the file > but the file couldn't open and the belo message appeared asking for upgrade, although I have the latest version, I did the upgrade and then it asked me to buy the PDF even though I have the subscribtion.


    I've never had this problem before, and I am not sure if I am doing something wrong but it just occured to my mind, could the problem be caused by using the PDF in a different country from where I subscribed?

     

    I have attached few screenshotas for ref.

     

     

     

     

     

     

    Thank you very much for your kind help,

    Nada

     

    MikelKlink
    MikelKlink
    Participating Frequently
    September 27, 2023

    Have you also tried with a different document?

     

    I ask because the "Please wait..." message usually appears when opening PDFs that actually don't use PDF mechanics to present a form but only serve as a container for XFA forms, a completely different file format for describing forms. Which operations a user is permitted to apply to such forms usually is different from those permitted for regular PDF forms.

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