Unable to initial document sent for signature

Question

We had form recipients letting us know today that they could not seem to sign in the Initial portion of a document, and we tested ourselves and ran into the same problems on multiple platforms - both Firefox and Chrome browsers on mobile and desktop versions.

Regular signing and misc form field entry seems to be fine, but when you click or tap on the Initial field, nothing seems to happen at all.

Meenakshi_Negi · Accepted Answer

Hi Mystic_Spirit4184,

Thank you for reaching out, and sorry about the trouble caused.

This seems to be weird behavior and needs to be checked. We checked that you have the Acrobat Sign Enterprise account. Please contact our Adobe Sign Enterprise support team; they will check and share the correct information. You may contact them using the steps in the following help document: https://adobe.ly/4ps8Lmt.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

Brad25032265rdvk · Answer

I just ran into this problem as well. The PopUp box to enter your Initials does not appear, making the Initial field impossible to fill in.

As a work-around, I resent the document with signatures in place of initials. Very inelegant, but it worked.

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