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S
Sumant K
Participant
September 30, 2022
Question

Unable to Link your adobe account with salesforce.

  • September 30, 2022
  • 1 reply
  • 1027 views

When I tried to configure the adobe in Salesforce sandbox it raised an error (Adobe Acrobat Sign Authentication Error: access_denied : Please contact Adobe Acrobat Sign support to make sure your account is ready to use Adobe Acrobat Sign for Salesforce. Your account tier may not be at the proper level to proceed.), it looks like we can't use the Adobe Acrobat Sign for Salesforce. Is there anything that I need to setup on my account? 

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1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
September 30, 2022

Hi Sumant K,

 

Thank you for reaching out.

 

We have checked that you are using Acrobat Pro DC as a part of the Enterprise license that includes the Acrobat Sign Individual plan.

The Acrobat Sign Individual plan does not include the integration feature. That is the reason you are not able to configure Adobe in Salesforce. 

You will need the Acrobat Sign Enterprise plan to get the integration feature.

For more details about different plans, please refer to the following help page: https://www.adobe.com/sign/pricing/plans.html. 

 

Let us know if you have questions.

 

Thanks,

Meenakshi

S
Sumant KAuthor
Participant
September 30, 2022

Got it, thank you so much for your response, @Meenakshi Negi 

I'll check with my admin and get those set up for me. 

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