Unable to save signed agreements

Hi, a member of my team is unable to save completed forms or documents.

She is getting the error message: 

"Save a blank copy of this form - Data typed into this form will not be saved. Adobe Acrobat Reader can only save a blank copy of this form"

No other team members are having this issues, she is working on the most recent update of Adobe and I have checked all the forms have been saved as Reader Extended PDF  - please help!