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Question

I am unable to use adobe sign. I keep receiving a message to contact the support. I have the Adobe Acrobat Pro DC account

Meenakshi_Negi · Answer

Hi Annagc,

Thank you for reaching out.

We have checked your account and see that you are using Acrobat Pro DC as a part of the End term license agreement provided by your organization. Adobe Sign individual has been removed from the Acrobat Pro DC in ETLA offers.

In this case, we suggest you reach out to your IT administrator at your organization to check if they can provide you access to Adobe Sign enterprise.

For more information on this, you may refer to the following help page: https://its.unc.edu/wp-content/uploads/sites/337/2020/06/FAQ-RemoveSignIndividual-6.4.2020-External.pdf.

Let us know if you have any questions.

Thanks,

Meenakshi

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