unable to send documents for signature - other users can?

Hi @defaultt0k6g07urber,

We understand you need help urgently. The fact that other users in your organization can send documents for signature suggests this may be specific to your account or settings rather than a service issue.

We've found that the most common reason for being unable to send documents for signature is account-level permissions. Here are a few things to check:

1. Do you see an error message when you try to send? If so, please share what it says — that will help us narrow down the cause.

2. Which product are you using? Are you trying to send from the Adobe Sign web app (https://adobe.ly/4hjSFcx), from Acrobat Desktop, or from somewhere else?

3. Check with your Account Admin. Your Account Admin may need to reactivate your Acrobat Sign profile or re-enable send permissions. Here's a help page that covers this: https://adobe.ly/4rFuE3l

4. Try the other method. If you've been using the desktop app, try the web app at https://adobe.ly/4rEhR0P, or vice versa. Sometimes one works when the other doesn't.

Please share what you find, and we'll take it from there. If your Account Admin confirms send is enabled and the issue persists, we can escalate this.

Thanks,
^BS