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pamelam66389702
pamelam66389702
Participant
September 18, 2021
Question

Unable to sign document

  • September 18, 2021
  • 4 replies
  • 821 views

I received an email from my bank asking me to review and digitally sign a document.  I am required to insert an image of my signature and also to type my name.  After doing this, there is an "Apply" button to tap/click but nothing happens.  I have reduced the size of my image to no avail.  I have tried to do this on Mac, iPad Pro 11inch, iPhone 12 Pro, laptop running Windows 10.  I have tried on Safari, MIcrosoft Edge and Chrome.  There is no error message so I have no idea what the problem is.  I have switched devices off and on.  I have tried to insert sig as a PDF. I spent almost a whole day on it yesterday

 

Does anyone have any ideas?

This topic has been closed for replies.

4 replies

sameer_puri
Adobe Employee
sameer_puri
Adobe Employee
September 21, 2021

Hello,

 

I am happy to report that the issue has been resolved. If you continue to face this issue, please do let us know so that we can debug the same.

 

Thanks

Sameer Puri

pamelam66389702
pamelam66389702Author
Participant
September 26, 2021

I have been able to sign the form now.  Thank you

sameer_puri
Adobe Employee
sameer_puri
Adobe Employee
September 21, 2021

Hello,

 

Adobe Sign has identified the issue and working to deploy a fix. The fix should be deployed in next couple of days. I will notify here once its done.

 

Sorry for the inconvenience caused.

 

Thanks

Sameer Puri

T
Tyrese5FFE
Participant
September 19, 2021

I'm in the exact same situation, there's no response after hitting the apply button.

pamelam66389702
pamelam66389702Author
Participant
September 20, 2021

I have contacted the bank (again) which says it is aware of the problem and is working to fix it so it would seem that the problem is with adobe sign.  Bank says no idea when it will be fixed and to keep trying every so often.  I would have preferred to have been aadvised of the problem and to be advised when it is fixed rather than wasting more time but that's not going to happen.

J
jimena5C5D
Participant
September 18, 2021

Nos ha pasado lo mismo. Aun no hemos encontrado la razón del error,

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