Skip to main content
AndreaB71
AndreaB71
Participant
October 25, 2018
Question

Unable to sign documents in Microsoft Edge browser

  • October 25, 2018
  • 2 replies
  • 5831 views

I'm currently testing Adobe Sign for deployment at our office. I found that when trying to sign a document using the Microsoft Edge browser (Windows 10 version 1809), the signing fields are not displayed in the document, making it impossible for the recipient to sign the document.

Does anyone know if this is a current bug? I find it hard to beleive that Adobe Sign, being advertised as Microsoft's preferred digitale signing solution, isn't working well in their own flagship browser.

This topic has been closed for replies.

2 replies

AndreaB71
AndreaB71Author
Participant
October 26, 2018

edited.

sameer_puri
Adobe Employee
sameer_puri
Adobe Employee
October 25, 2018

Hello,

We are unaware of any such issues with MS Edge. Are you using Adobe Sign or DC Web? Any specifics will also help us debug the issue.

Thanks

Sameer Puri

AndreaB71
AndreaB71Author
Participant
October 29, 2018

I'm using Adobe Sign. When the recipient receives the e-mail and opens the link to sign the document with Microsoft Edge, the documents opens in Edge but the signing fields (normally marked in yellow), do not show up in the document. It works normally when another browser is used (IE, Chrome, Firefox)

I'm on the latest Windows 10 release (1809, October 2018 update).

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices