Unable to sign in

Hi Yüan26329110p42j,

Thank you for reaching out.

As mentioned above, you get the error Access Denied.

We have tried to check your account with the email address used to sign here on the community page.

We do not see any subscription listed under your account.

Please confirm if you use the same email address for the Acrobat Sign that you used to sign in on the community page.

If you are using any alternate email address, please share it with us in a private message. So we can check the account details and help you with the correct information.

You may initiate a private message using the envelope icon at the top right corner.

NOTE: Please do not share the email here or on other social/ public platforms.

Let us know if you have any questions.

Thanks,

Meenakshi