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Participant
January 8, 2025
Question

Unable to Sign in using Federated ID

  • January 8, 2025
  • 1 reply
  • 947 views

Hi,

 

I have a Federated Login with my company Kyndryl Solutions Pvt Ltd. I was able to use the Adobe standard DC prior to formatting my PC.

 

Post Re install its not allowing me to Sign IN. I am getting the following error :

You do not have access to this service. Contact your IT administrator to gain access or sign in with an Adobe ID.

 

I need some help please at the earliest. More details I can supply if you need. 

1 reply

mariahweyne
Inspiring
January 8, 2025

I would ask the Admin Console adminsitrator to verify if you have a license assigned. Did you try to sign in with your email?  If so, what happended?

Participant
January 11, 2025

I do have a active licence. From my company I have verified it too.

mariahweyne
Inspiring
January 13, 2025

What happens when you try to sign in?