Unable to tick Privacy Administrator

Question

We need to set our primary admin account on Adobe Sign to Privacy Administrator. One the user options it shows the box, but it's greyed out and cannot be ticked.

It says the accounts are managed via the Admin Console, but the admin console does not have any options for setting Privacy Administrators, only System Admins.

How do I get round this? Driving me mad!

anas-ensemble · Answer

Yes, it looks like in your case the accounts are managed via the Admin Console.

To update your user, you can ask your Admin Console system administrator to navigate to the Users tab > select the user > click on the 3 dots on the right side of the Products section > Edit > Select Adobe Sign > From the Product Role dropdown select 'Acrobat Sign Account and Privacy Admin' > click Save

Your user will receive an email about this update.

I believe the confusion here is between the Product roles (eg Acrobat Sign > Admin, Privacy Admin) and the Administrative Rights of the console (System Admin, Product Admin etc.). The latter is used to organize your console only by dividing the work and responsibilities between admins.

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