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Valeria242226607g0u
Participant
April 27, 2022
Question

Undeliverable Adobe Sign

  • April 27, 2022
  • 1 reply
  • 1479 views

I am 100% sure the e-mail I am using is correct, however whenever I try to send a document to get signed, it gets bounced and says it is "Undeliverable". Another coworker tried to and we couln't make it go through. When we sent a normal email to the address, there isn't a problem, so why is this happening?

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    1 reply

    A
    akguy
    Participant
    September 9, 2022

    Same question.  I'd like to know why I can email a person, but Adobe Sign cannot and says messages bounce back.

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    September 9, 2022

    Hi akguy,

     

    Thank you for reaching out.

     

    Would you mind sharing more details about the issue?

    Please confirm if it happens with a particular email address/ recipient.

    Try sending the document to your alternate email address and check if you still get the bounce-back message.

     

    We will be waiting for your response.

     

    Thanks,

    Meenakshi

     

    J
    JenniferCEC
    Participant
    January 25, 2023

    I have the same issue. I sent it to 2 different email addresses and it comes back undeliverable but it's the correct email. Can you help?

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