Undeliverable Email - Alternate Email address

Forum|Forum|4 months ago
October 2, 2025
1 reply
457 views

How can I resend an agreement to a corrected email address without resending the entire agreement to all recipients? This is for Adobe Acrobat Pro.

I used to be able to select "alternate recipient email address" for the undeliverable email, but I can no longer find this feature.

Meenakshi Negi

Community Manager

Hi LillianJ,

Thank you for reaching out, and sorry about the trouble caused.

Please refer to the information in the following help document: https://adobe.ly/3VNhtOv.

If you do not find the option, then it seems that the document has already been signed by the recipient. Please check and confirm. In this case, you will need to resend the document. Please also check if you can find the option for other documents?

Let us know if you need any help.

Thanks,

Meenakshi

L

LillianJAuthor

Participating Frequently

Hi, I don't have the "Manage" option anywhere on my screen and the document has NOT been signed already as the email address it was sent to was undeliverable. Where can I find the "Manage" function?

Meenakshi Negi

Community Manager

Hi LillianJ ,

Thank you for the information.

As you have an Acrobat Sign individual service level plan, the manage page is not available for you. However, you can view all the folders under the Agreements option shown in the screenshot you shared. Please check if the document is still under the "In progress" Folder. Open the document and check the status on the right-hand side.

Thanks,

Meenakshi

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