"Unfortunately, we were not able to create your agreement. There may be a problem with the document"

"Unfortunately, we were not able to create your agreement. There may be a problem with the document you uploaded."

"We were unable to create thumbnails for your agreement [REDACTED] and have automatically canceled it.

This may only be a temporary problem. However, if you have tried more than once to create this agreement with the same document, please visit our online support system."

I am getting these errors when trying to run a workflow, I contacted support chat and was told there is an active bug for this, can I get more detail on what's going on and when the issue is expected to  be resolved?

Thank you.