Update over the Christmas 2023 Weekend?

Question

There seems to have been an update that completely screwed over our forms. On the "Prepare a form" side, it shows all text boxes & signature spots marked as REQUIRED, as they should be. (These forms have not changed since March 2020). Now all of a sudden, when I go to "Request signatures", 30% of the required text box fields and signature fields are no longer labeled as required. I have to go through and redesignate them as required. This is a 9 page registration form for potential clients- I don't have the time to redesgnate the required fields as such. What happened? Why did this change?
Also, I received the message "Unsupported fields have been removed from this document". So what happened between Thursday, 12/21/2023 and today? The fields were always "supported" before? This is enough to make me cancel our subscription.

Meenakshi_Negi · Answer

Hi Kathleen5C7D,

Thank you for reaching out, and sorry about the trouble caused.

Please let us know if the issue occurs with all or some particular forms.

Did you check if it happens when you try to send it via the Acrobat Online account?

Would you mind sharing the screen recording and the screenshot of the error message to better understand the issue? We will get this checked.

Thanks,

Meenakshi

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