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Upside down signature

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I have started getting an issue where a client is signing a document but when I get the document back, the signature is upside down and in the wrong place. Has anyone else had this issue and what can I do to correct it without having to resend to the client?

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Meenakshi_NegiCorrect answer

Legend

same issue with my enterprise account

Hi Kenneth36600011w6aq,

Thank you for reaching out, and sorry for the trouble caused.

As you have an Acrobat Sign Enterprise account, please get in touch with the Acrobat Sign Enterprise team directly. They can help you with this. Please use the steps as suggested here: https://adobe.ly/3U6qtxx.

If you experience any issues, let us know.

Thanks,

Meenakshi

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National Gutt38950863bk5c

Participating Frequently

Hi Accountant, I was able to figure out that the issue is the signature is buggy with webforms. If you use the digital signature then it will work just fine. It doesn't matter what kind of account you have, Enterprise or whatever. Hope it works for you!

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skilled_scientist5CC4

Participant

We are having the same issue with webforms. Please advise on if a fix is in the works. We cannot post examples due to the privacy nature of our agreements.

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Meenakshi_Negi

Legend

Hi skilled_scientist5CC4,

Thank you for reaching out, and sorry about the trouble.

This has been informed to the team, and they are looking into this. We will update you once we havemore information.

We appreciate your patience.

Thanks,

Meenakshi

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sgp_4149

Participant

Any news on this? all my documents are still coming with a signature upside down.

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MAP_Fund0259

Participant

Hi - I'm having the exact same issue. I created a web form with a signature field that was working fine for months but as of yesterday all signatures are coming back backwards and in the completely wrong place when returned. I just tried filling out the web form myself and it's doing the same thing. How can I resolve this? And how can I fix the completed forms that were affected by this?

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Meenakshi_Negi

Legend

Hi MAP_Fund0259,

Thank you for reaching out, and sorry for the trouble.

We are getting this checked. Please confirm if this happens only with the web forms. Do other forms that you send via Acrobat Sign work fine?

Thanks,

Meenakshi

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davidf40122992

Participant

Only web forms.

*Danielle Hannigan*
[Personal information removed by moderator]

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davidf40122992

Participant

I am having the same issue on multiple doucuments. using a webform. The first set of vendors who filled it out was fine them all of a suddon all of my webforms have every signature and initials upside down and in the wrong places. I went to the webform to see if the locations moved for some reason and they webform is perfectm just anyone who has filled it out in the past month is upside down. This is unacceptable and started happening right when they did the update to the new interface. Please fix!!

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Meenakshi_Negi

Legend

Hi davidf40122992,

Thank you for reaching out, and sorry about the trouble.

Please confirm if the issue occurs only with the Web forms. Does the document sent via Acrobat Sign individually work fine? Please also confirm if it happens with all the Web forms or with particular ones.

We are getting this behavior checked. We will let you know once we have more information on this.

Thanks,

Meenakshi

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maribel_RR

Participant

It looks like the feilds we put in are getting flipped, like if the actual doument is flipped the signature will then be in the right place.

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Ian23086443tva0

Participant

Hi. The same thing happened for 4 of my agreements. Please advise who can we contact to get this resolved. Thanks, Ariana

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McLain62

Participant

I am having the same issue. Does anyone know of a solution? I really need this issue resolved!

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AnandSri

Legend

Hello @McLain62

I hope you are doing well, and we apologize for the trouble.

Could you please provide a screenshot of the image you receive, particularly the upside-down signature? Additionally, is this image part of a web form, as previously mentioned? If the image is in JPEG format, please convert it to PNG format. If you are using a desktop application, such as Adobe Acrobat or the free Acrobat Reader, ensure that you are on the latest version of the software. To do this, check for any pending updates by going to the Help menu and selecting "Check for Updates." Install any available updates and then restart your computer.

If you are using the Acrobat Sign online services, try a different PDF or a web form to see if the signature still appears upside down. A quick screen capture would help us more. If the issue persists, please share a sample PDF, the current app and its version, as well as the installed OS and its version for further investigation.

Thanks,

Anand Sri.

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National Gutt38950863bk5c

Participating Frequently

Please see the included image. The signature is not where the webform signature line was originally placed, and as you can see is flipped.

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MikelKlink

Participating Frequently

Which signing software or service did the client use?

Can you share a PDF for analysis, both as it was before signing and as it is after signing? Consider creating a test document with dummy entries.

...

Having had a look at the internals of the PDF shared by @National Gutt38950863bk5c the technical cause of this issue appears to be that at the beginning of the page content stream there is an instruction to flip the direction of the y axis for coordinates in the remaining content.

This flip is considered in the regular content thereafter. Quite likely the flip has been introduced because this regular content has been designed with that flipped coordinate system.

The signature applying code, though, apparently has been designed with the normal coordinate axis direction in mind and does not realize that there is that flip when appending the signature to the content stream.

As a result the signature is displayed upside down and at a wrong location.

I don't know the software mentioned, Adobe webform, nor do I know the exact workload involved, so I cannot tell whether there is a way to circumvent the issue.

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try67

Community Expert

What kind of signature is it? A signature field? A comment? An image? Something else?

And what application are they using when they apply it?

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Souvik Sadhu

Legend

Hi @MD Accountants5C52,

Adding to what Try67 asked, is this specific to one client where you experience this issue with the signature turning upside down?

Could be an issue with the signature file (if it's an image).

Please share further details, along with the app version number, and a sample agreement file over a private message for better investigation.

Regards,
Souvik.

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National Gutt38950863bk5c

Participating Frequently

Hi S.S.

I'm having the same issue, and it is with multiple clients on the same webform. The signature is not an image, it is the signature line used with Adobe webform. I'm going to share the an example of the webform that was sent out.

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Webform_Signature_Error_Example.pdf

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