urgent - signed agreement vanished - cannot locate in acrobat sign after signing

hi everyone,

i’m at my wits’ end and need real help from people who actually understand adobe acrobat sign, because adobe’s own support has just sent me in circles.

the situation

• earlier today (around 5 pm et) i received an adobe acrobat sign agreement
• i opened it from the email sent to veronikadbecker@gmail.com and completed my signature without any errors
• after signing, the service said the document was “signed” and bounced me back to a login page
• since then i have not been able to see the agreement anywhere – not in the browser, not in the desktop trial i just activated, not in the iphone app, and not in assets.adobe.com
• no confirmation email with a pdf came through (yes, i checked spam)

but to be clear – i do have the document downloaded. it exists. i signed it. i did not imagine this. adobe processed it. and now the system seems to pretend it never happened.

what i have already tried

1. logged in with the exact same gmail address used to sign
2. reset the adobe id password, disabled google o-auth, and logged in directly
3. tested chrome, safari, and firefox on mac plus the acrobat sign iphone app
4. activated the 7-day acrobat pro trial in case a “plan” was required to view the file
5. looked through every folder under assets.adobe.com and adobe cloud storage – usage shows 0 files
6. followed every “manage agreement” help article adobe links in chat – no manage tab ever appears
   
   

why i’m angry

• adobe’s virtual assistant kept demanding that i buy a plan before i could even talk to a human
• Krishna, the support agent i was eventually connected with, kept repeating the same “check the manage page” instructions even after i explained clearly that this page doesn’t exist on my account and provided screenshots
• when nothing worked, i was told to “post on the community forum” rather than have anyone on the support team escalate or open an internal ticket
  
  
  

what i need

• a concrete path or direct link to locate or recall an agreement that must exist somewhere on adobe’s servers (there are two more signers waiting, i can provide their emails just in case)
• clarity on whether it is normal that a signer with no paid plan cannot see their own signed document - if that’s the case, adobe needs to make that clear upfront
• a way to cancel or void the signature immediately, before the other parties sign it – i need to stop this process from going further until it’s resolved
  
  

i’m happy to provide timestamps, document name, and screenshots. i’ve already uploaded several in chat. i’ve tried everything i could think of – and i just need a human who understands how the backend works to step in and help.

thanks in advance to anyone who actually knows what to do.
and adobe, please - this was not support. this was a script loop.