Used to be good - now slow and problematic

Question

I signed up for Adobe Sign a couple of years ago and found it quick and easy to use.

I don't know what has happened, but lately I have had nothing but issues.

- Documents don't upload - just goes round and round

- Now it has started saying "Thumbnail not yet available"

It is wasting a lot of my time. It does this in Firefox and in Edge.

No - I'm not downloading any more browsers.

When my sub is up later this year, it may well be time for a move to something that hasn't gone off the boil.

At least this is my experience - not that anyone will care!

Meenakshi_Negi · Accepted Answer

Hi Robins,

Sorry for the trouble caused.

As you are experiencing the issue when working with Adobe Sign on the browser, please clear the cache and cookies of the browser.

You can take help of the steps mentioned here:

Check if that resolves the issue.

If the issue still persists, please contact support to get this checked.

Login to your Adobe Sign account directly via https://secure.echosign.com/public/login
Once logged in, check the upper right corner of the page and click the question mark icon.
It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.
If you've never logged in this way, use the forgot password option on the login link to set your password.

Hope the information helps.

Let us know if you need any help.

Regards,

Meenakshi

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