hello@thisismilk.co.uk

Participant

Question

User get message to change password when try to sign in

Forum|Forum|6 years ago
December 5, 2019
1 reply
700 views

Hey, I hope somebody can help seeing how this is the only support for Adobe Sign which is mental.

I have been forced to change my password but unfortunately, I am being blocked from creating a new password by the page believing that everything I suggest is my name or email. It doesn't matter what I input I get the same error preventing me from progressing.

Any ideas how I can sort this?

Thanks in advance.

[Title renamed by the moderator]

This topic has been closed for replies.

Legend

Hi there,

Sorry for the trouble caused.

As you need to change the password for the account, please use the steps provided in the following link:

- https://helpx.adobe.com/in/manage-account/using/change-or-reset-password.html

Check if that helps.

Let us know if you experience any issue.

Regards,

Meenakshi

hello@thisismilk.co.ukAuthor

Participant

Hey, sorry this did not help.

No matter what I input I have the same error of the password change telling me

not include your name or email address.

Any thoughts.

Thanks

Participant

I had the same terrible and frustrating experience.

If you remove all the letters that appears in your email it works.

ex: bob@a.fr, you cannot have the following letter in your password: a, b, f, r, o.