User group is not updated in the reports screen

Question

I have a user who should be part of only one group within Adobe Sign. I have changed the group permissions as I have admin role within Adobe Sign.

But when I open the report settings the user is displayed as part of two groups and not one.

Why is this displayed?

Meenakshi_Negi · Answer

Thank you for reaching out.

Please check the group's list on the Acrobat Sign account and confirm if the user has been added to one or more groups.

Could you please confirm from where you have taken the second screenshot?

Try refreshing the page by signing out and signing in again. Check if there is any change in the account.

Let us know if that does not change.

Thanks,

Meenakshi

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