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M
maryb77948267
Participant
June 22, 2016
Question

User Unable to Login

  • June 22, 2016
  • 1 reply
  • 260 views

I have a user who is showing as ACTIVE and VALID, yet she can not log in.  She receives the message "Invalid email or password, or account may be locked."  I have tried resetting her password. She receives the email, changes her password, but is then still unable to log in.  Adobe Sign support suggested that we try to load a different browser, but this did not solve the problem. I would appreciate feedback if anyone has experienced the same issue.  Thanks!

This topic has been closed for replies.

1 reply

sameer_puri
Adobe Employee
sameer_puri
Adobe Employee
June 23, 2016

Hi Mary,

Was there an apostrophe ' or any other special character in her email address? We have had issues in the past where such users had issues logging in.

Thanks

Sameer Puri

M
maryb77948267Author
Participant
June 23, 2016

Hi Sameer!

We resolved the issue – thanks!  It was a browser issue after all.

[Personal information removed See Personal Information and Email Signatures - Mod]

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