Users being asked to sign in to Adobe Sign before signing document

Question

When I use a certain email for the 2nd signer Adobe requests that user signs in. I don't want to have to sign in. I ensured that in Security Settings the option requiring signers to sign in is unchecked.

Please login as an authorized signer in order to view and sign this document.

Could this be because the signer email address has an Adobe Sign account? Surely this shouldn't matter. This is completely unuseable at the moment. I have spent a long time writing a Flow that uses Adobe Sign in Power Automate.

Meenakshi_Negi · Accepted Answer

Hi Passionate_Wizard4833,

Thank you for reaching out.

Please check if "Acrobat Sign authentication" is enabled in the Acrobat Sign account. Please ask the account administrator to check the following settings in Acrobat Sign: Admin tab > Account Settings > Send Settings > Signer Identification Options. Disable the option. Check the screenshot below:

Feel free to let us know if you have any questions.

Thanks,

Meenakshi

Meenakshi_Negi · Answer

Hello,

Thank you for reaching out and sorry for the delay in response.

Could you please confirm if the recipient is a person of your own team? Or you are sending documents to an external email address?

Let us know if the issue is already resolved.

Thanks,

Meenakshi

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