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R
ROBERT310817822dld
Participant
July 14, 2023
Question

Users from the admin console are not synchronised into the AdobeSign console

  • July 14, 2023
  • 1 reply
  • 287 views

We give a user a Sign licence in the admin console.
The user was then automatically migrated to the AdobeSign console.
Since yesterday, the automatic synchronisation no longer works.
Does anyone else have this problem?

    This topic has been closed for replies.

    1 reply

    mariahweyne
    mariahweyne
    Inspiring
    July 14, 2023

    It depends on your product and the ID (Federated, Enterprise or Adobe Id) used in your admin console.

    Ask the user to go to Adobe Account and check if the plan is there.  If it's not, delete the user and reassign the license.



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