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Randall Bourque
Randall Bourque
Participant
February 11, 2026
Question

Using Adobe Sign issue. Sending contract, second signer replaced by Sarah Smith

  • February 11, 2026
  • 1 reply
  • 12 views

We have a problem with one of our email addresses that can be recreated by anyone trying to send that user an Adobe document to sign.

The issue first surfaced when one of our Directors attempted to get a contract signed by two users.  When we try to enter the problematic user's email address, it gets replaced by Sarah Smith.  

The email /Sign document is sent to the correct user so they can sign it.  The issue is under the signature, which shows the correct name; the user name shows Sarah Smith.  As this is a legal document, we need both names to match.

Has anyone seen this before?

 

Thanks,
Randy

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    February 11, 2026

    Hi Randall Bourque,

     

    Thank you for reaching out.

     

    This generally happens when another user previously used that email address for the Acrobat Sign account. Please confirm if that email was used by another user before. 

    Try checking the name on the Acrobat Sign account for that user. Please share the email address for that user with us in a private message so we can check the account details. 

     

    Let us know if you need any help.

     

    Thanks,

    Meenakshi

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