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jmorrisSCL
Participant
January 27, 2026
Question

VisuialForce error "The link you followed isn't-valid this page requires aCSRF confirmation token. Report this error to your Salesdorce administrator."

  • January 27, 2026
  • 1 reply
  • 12 views

I recently upgraded the Adobe Sign application and now I am getting this error. This is preventing payments

 

    1 reply

    S_S
    Community Manager
    Community Manager
    January 28, 2026

    Hi ​@jmorrisSCL,

     

    Hope you are doing well. Sorry for the trouble with using Acrobat Sign.

     

    This error is not caused by Acrobat Sign itself. It is a Salesforce-side CSRF protection error that occurs when Acrobat Sign is launched inside Salesforce, and the session or security context is invalid.

     

    This means:

    • Salesforce rejected the request

    • The CSRF (Cross-Site Request Forgery) token Salesforce expected was missing, expired, or invalid

    • Salesforce blocked the page before Acrobat Sign could load

    The mention of Visualforce confirms this is happening inside Salesforce’s UI framework.

     

    Here are a few steps you might want to try:

    Ensure cookies are allowed for Salesforce and Adobe Sign.

    For Chrome / Edge:

    1. Settings → Privacy & Security → Cookies

    2. Allow third-party cookies or

    3. Add exceptions for:

      • *.salesforce.com

      • *.adobesign.com

     

    This might work in most cases. 

     

    Let us know how it goes.

     

    Regards,

    Souvik